How to install Microsoft Volume Licensing software

After submitting an order to us and providing the necessary non-profit/501c3 documentation, the order is sent off to Microsoft for processing. That normally takes anywhere between 3-5 days after which you should receive an email from Microsoft with instructions on how to access and download your licenses. If you can’t find that email, these instructions below should help shine some light on the process.

Your Microsoft Open License order has been processed by Microsoft, and your licenses have been issued.

Here is the procedure for downloading your software and accessing your volume license keys:

Step 1

Click here to reach the Microsoft Volume Licensing Service Center (

Step 2

You need to sign in here using the email address that you used on your order.

If you already have a Microsoft Account set up using this email address, you will be directly able to log in to the Microsoft Volume License Center. You can then proceed to Step 3.

If you do not have a Microsoft Account using this this email address then you need to create a Microsoft Account using this email address.
Click on the link that reads “Don’t Have a Microsoft Account? Sign up Now” and create a new Microsoft Account using this email address.

Once you have completed the sign up process, you will receive a validation email from Microsoft.

Click on the link within the validation email to activate your account. You can now go back to the Microsoft Volume Licensing Service Center (Step 1) to sign in.

Step 3

It takes Microsoft approximately 2 hours after the receipt of this email message to update your information on the Microsoft Volume Licensing Center web site.
Log in to your account 2 hours after you receive this email and accept the terms of the Volume License Agreement (Scroll down the Open License Agreement; enter your full name and click on ‘I Accept’).

You will be now able to access the Volume License Keys and download the software from the Microsoft Volume Licensing Website.

For any questions about this process you may contact Microsoft Licensing Support at 866-230-0560.

What do I need to submit to qualify for non-profit software discounts?

To qualify for a majority of the non-profit discounted software we have available (including Adobe & Microsoft), we need to collect a copy of your organization’s IRS 501c3 determination letter. You can see an example of what that looks like here. Take note that this letter has to come directly from the IRS – not your state tax exempt certificate. If you place an order on our website you can either immediately fax us a copy at 512-327-0494 or wait for our email confirmation and simply reply with your documentation attached.

If you would like to make sure your organization qualifies before placing an order, go ahead and fill out our New Non-Profit Account form. Finally, if you want some immediate help, reach us by email or phone at 800-433-6326.